Computing
IT support:  email req@math.duke.edu (both Andrew and Dr. Yu are notified and a work ticket is created)
Technology resources and information - Math Department Computing
Printers:  We have four printers for public use – information is here:  Duke Math Printing
Computing policies – Duke Computer Policy
Computing FAQ's - Math Computing FAQ's
Duke's Office of Information Technology - oit.duke.edu
 
Website
Faculty can update their profiles, including their photo, at Scholars@Duke.  Details about how to change the different aspects of your profile are listed here:  Faculty Profile Content Sources.

Addition of news articles and changes to webpages are handled by Kristen Gerondelis.  If you or a colleague has received an award, had an article written about you, or have other news you'd like to share, please contact Kristen.
 
Email
To set up your Departmental email account click here:  Math Computing Account.  Your login name is used as email address (name@math.duke.edu).

As a member of the Mathematics Department you will end up with multiple email addresses. We recommend that you use the Mathematics one as your primary and forward all others to it.  Upon completing your hire, you should log into oit.duke.edu/selfservice with your NetID and password. You'll need to do three things here:

• Click on Manage Directory Listings, Change your Full Name Alias, enter your firstname.lastname in the first box, then change the 'will be delivered to address' to your Mathematics email address

• Click on Change your preferred email address and enter your Mathematics email address

• On the right hand side of the window, click on Manage Your Email, click Forward your mail, enter your Mathematics email address, then click save.

• Following this method will ensure that you receive all emails.  Note:  Duke does not allow forwarding of your mail to a personal email account for security reasons.
  

Webmail access: https://math.duke.edu/gde (math department email) and mail.duke.edu (Duke NetID email)
 
Telephones
The department does not have voicemail. Your telephone will forward to the front office after 4 or 5 rings.  If it does not, please email the front office and we will assist in setting it up.  Calling outside of the Duke telephone system requires an area code.  Within the Duke system, you do not need to dial 919.
The Department Directory lists all department member names, extensions, office numbers, and email addresses.
 
Mail
Faculty, staff, and graduate students are provided mailboxes in room 117.  When you enter the mailroom, the staff mailboxes are on the left (above the fax machine).  Faculty and graduate student mailboxes are alphabetically arranged on the other wall.  If you have changes to your name on your mailbox, please let Lauri Triggiano know.

Mail is delivered and picked up once a day.  No set time.  If you receive a package that does not fit in your mailbox, and slip of paper will be put in your mailbox stating, "You have a package below the fax machine." 

There are bins (labeled) for outgoing mail above the fax machine as follows. 

• Campus Mail - there are envelopes for campus mail in a bin to the left of the faculty mailboxes. This mail is delivered to another campus address free of charge.

• US Mail/Metered - work-related - Duke will weigh and charge postage cost to the department

• US Mail/Stamped - usually outgoing personal mail

• Airmail - If you are sending a package or unusual envelope you will need to complete the overseas mailing form which is located in the file folder in the cabinet above the mail bins.
  

The US postal address for this department is:

Duke University Mathematics Department

Box 90320

Durham, NC 27708-0320

The Package delivery address for this department is:

Duke University Mathematics Department

117 Physics Building

120 Science Drive

Durham, NC 27708

Copier
The Canon copier is located in room 102.  Anyone in the front office (room 117) can assist you with operating instructions and any problems you may have.

In order to use the copier, you must enter a copier code (which is assigned at the beginning of the Fall Semester).  If you do not have a code, please see Kristen Gerondelis in the front office.

Extra paper is stored in the copy room.  Please add paper to the drawers of the copier if it is needed. 

If you need assistance with copying final exams, please contact Lauri Triggiano in the front office at least one week in advance of when you need it complete.

To make copies:

• Place paper in the top tray (print side up) for automatic feed or lift the top cover and place the paper face down for manual feed (individual sheets).

• Choose the number of copies you want and whether it is one or two-sided, if you need it collated, stapled, etc. (see below), then press "Start."

To scan to email:

• Place paper in the top tray (print side up) for automatic feed or lift the top cover and place the paper face down for manual feed (individual sheets).

• Choose "Scan email to me," then "OK."

• You can add the subject of the email or the file name - press the field, then direct entry, then type the information.

• If your document is detailed, consider changing to a higher resolution.

• Follow the directions on screen, then press "Start."

Features on the machine are:

Finisher:

• Collate - assembles in order

• Group

• Staple - select to single or double staple and where to staple it

• Hole Punch

• 2-Sided:

  • 1-2 - makes one-sided pages two-sided

  • 2-2 - copies 2-sided pages

  • 2-1 - copies two-sided pages and makes one-sided pages

  • Book 2-sided

Paper Select:

• Auto - automatically selects the size of what is scanned

• 1 LTR & 2 LTR - regular 8" x 10" paper

• 3 LTR - legal 8 1/2" x 14" paper

• 4 LTR - 11" x 17" paper

  Please see front office personnel if you have trouble with the copier/scanner, located in room 102.
 
Fax
The department fax machine is located in the mailroom (117 Physics).  Our fax number is: 919-660-2821.  You will need to wait for the transmittal confirmation sheet to see if your fax was transmitted without problems.  Departmental fax cover sheets are in the slotted file to the right of the fax machine. 

To receive a fax:  All incoming faxes are routed through the math server.  They will be sent to you by email by our support staff. 

To send a fax:

• Place sheet face up in tray.

• Press the "Fax" button.

• Dial the number. To send a fax in the Durham area, dial 919 and the local seven digit number. To send a long distance fax you will still need to dial then 1 + (area code) and the seven digit number.

• To send an international fax, dial:  International Access Code-County Code-City Code-Local Number. 
  

Shredder
There is a large shred box in the front office for any confidential records that you need destroyed.  It is emptied the first Wednesday of every month.